Audio Visual Concierge

Kindly apply using this link:

https://proavsolutions.bamboohr.com/careers/198

Pro AV Solutions is Australia’s leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled, and safe. We will provide you with a competitive remuneration package, access to an employee assistance program, potential for career growth in a thriving business and just an overall great place to work. 

We are looking for an Audio-Visual Concierge to work in-house for one our corporate clients.

In this role, you will be committed to, and accountable for: 

• Providing first level on-site technical operational support to meeting rooms and additional nominated spaces. 
• Liaising with corporate clients onsite ensuring they experience high quality support with any technical needs.
• Reviewing meeting room schedules and preparing the space according to requirements – clean, test and set up the meeting room spaces. 
• Connecting laptops, initiating video conferencing, supporting large events. 
• Assisting the users with the operation of AV and video conferencing equipment
• Escalating challenging technical issues to the Pro AV help desk. 
• Maintaining a regular regime of system testing, preventative maintenance, client training, asset management, administration, and reporting. 

As the ideal candidate, you should have: 

• Prior AV experience in a similar role in a corporate or events environment. 
• Basic knowledge of audio visual and video conferencing technology.
• Experience in running help desk ticketing systems such as ServiceNow. 
• A good knowledge of Microsoft Exchange and a basic understanding of networks. 
• Excellent communication and collaboration skills. 
• A demonstrated history of reliability, dependability, and trustworthiness.
• Impeccable professional presentation and a discreet demeanour.
• Experience in a customer service or support position. 
• A can-do attitude with a flexible approach to their work.
• A genuine interest in helping people and the ability to work in a collaborative team environment. 

Applicants must have the right to work in Australia and may be required to undergo a criminal history check.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

An immediate start awaits the successful applicant.