Audio Visual Engineer

Generation-e is a progressive leader delivering Modern Work & Security solutions for companies in Australia and New Zealand. We enable people to simply and securely meet, collaborate and share.  Due to our ongoing growth, we are continually looking for motivated people to join our team. We deliver technology solutions across four key pillars:

• Workplace Technology
• Workforce Experience
• Customer Experience
• Cyber Security

We require an experienced AV Engineer to join our growing Workplace Technology team that focuses on corporate Audio Visual, Smart Building, and Network solutions.  Working both in pre-sales and post sales engineering, the right candidate will have a can-do attitude, possess excellent problem-solving skills, and have a friendly, professional client facing personality.  The position requires a combination of technical knowledge, reporting, and client relationship skills.  You will be provided with a company laptop & mobile phone as part of your salary package, which is negotiable based on proven experience. 

Here at Generation-e we like to reward hard workers, so when we say there is opportunity for growth we mean it! Working at Generation-e will be the best opportunity for you to get your foot in the door and work with a company that values its employees. We provide opportunities for development and career progression, and are looking for people who we can nurture and develop. 

You will ideally be an experienced AV engineer with a strong track record of success in high-end commercial integrated Audio-Visual systems. You will need an excellent understanding of all aspects of Audio Visual technologies utilised in a modern business setting and how these integrate to create solutions that improve business performance. 

Responsibilities:

• Create detailed designs of Audio Visual solutions
• Creation of Visio drawings including schematics, elevations, floor plans, rack layouts, etc
• Collaboration with sales teams on efficient and effective designs for proposals 
• Ensure a strong focus on customer satisfaction and the efficient delivery of projects
• Collaboration with project management teams 
• Collaboration with installation teams 
• Collaboration with end users 
• Liaise with clients and project stakeholders 
• Help create system manuals 
• Keep up to date with continued development with regular vendor training 
• Comprehensive customer relations with the ability to relay highly technical information to any level of customer; coupled with an ability to grow and represent the brand whilst maintaining a high level of customer satisfaction 
• Be able to present a strong portfolio of relevant projects/service experience and have proven testing, commissioning and support skills
• Develop and maintain good working relationships with vendors and suppliers 
• Be able to travel as the role requires on projects with occasional interstate travel

Requirements:

• 3 to 5 years in AV systems design 
• AVIXA Certified Technology Specialist (CTS) ideally with CTS-I and CTS-D qualifications would be well regarded 
• Experience with AV solutions eg. Creston, Extron, Q-SYS, Biamp, Shure
• Experience with Microsoft Teams Room solutions and hardware partners eg. Logitech, Cisco, Yealink, Neat, Poly
• Understanding of converged communications and video conferencing solutions like Microsoft Teams, Webex, Zoom, Pexip 
• Experience with IP networks and network equipment
• Proficiency in Microsoft Visio
• Solid problem-solving skills and strong attention to detail 
• Ability to operate and deliver independently and as part of a team
• Ability to collaborate and communicate with a broad stakeholder group
• Working knowledge of analogue and digital electronics, qualifications preferred
• A passion for providing a high-level of customer service 
• Strong and clear communication skills, both written and verbal 
• Ability to prioritise and meet deadlines 
• Current valid driver’s licence 

Benefits 

• Highly respected company 
• Latest AV & IT technologies 
• High profile clients 
• Excellent team environment 
• Career progression 
• Vendor training and support 
• Ongoing personal development (AV and IT industry training and certification) 

People choose to align their career with Generation-e because we are innovative and drive career outcomes. We pride ourselves on supporting our people and providing opportunities for them to continually learn and develop. Here at Generation-e we like to reward effort so when we say there is opportunity for your career we mean it! 

Generation-e is entering an exciting phase of growth. If you are prepared to work hard, deliver results and want to play an active role, apply now.