Video Conferencing and Audio-Visual Specialist (Principal Service Officer VC)
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Name: not supplied
Phone: 13 74 68
Email: mailbox@justice.qld.gov.au
Location: Brisbane QLD
Your key responsibilities
• Lead and perform proactive maintenance of VC systems managed by the team;
• Act as technical lead and an internal escalation point for VC-related technical issues within the Court AV team;
• Actively participate in the design, commissioning and acceptance of VC service enhancement projects;
• Establish and maintain effective communication and build strong collaborative partnerships with internal and external stakeholders;
• Provide expert technical advice to supervisor/managers around technical aspects of VC service;
• Produce and distribute system reports to technical and business stakeholders;
• Maintain assigned incident, requests, and problem tickets (within ServiceNow), ensuring timely updates and thorough recording of actions taken;
• Ensure compliance with CTS incident, request, change and problem management service management policies, procedures.
Applications to remain current for 12 months.
Job Ad Reference: QLD/578243/24
Closing Date: Monday, 5 August 2024
Apply via seek:
https://www.seek.com.au/job/77285019/apply?sol=a9e8dd3595ef082d4384f2c06c0eee9efb37b649
Company profile
Department of Justice & Attorney General QLD
We are responsible for administering justice in Queensland. We also develop policies and deliver services to ensure safe, fair and productive work environments that contribute to the wellbeing of Queenslanders.
The justice portfolio consists of business units, and numerous government and statutory bodies and officers in the areas of Justice Services. Our organisational structure (PDF, 120.5 KB) provides staff with clear direction, minimises duplication of services and enhances service delivery to the community.
Source: This is an extract from the company’s own website.
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